Contact Us | Warden Park Primary Academy

Contact Us - Warden park primary academy

For all enquiries please contact;

Email: office@wardenparkprimary.co.uk

Post: New England Road, Haywards Heath, West Sussex, RH16 3JR

Telephone: 01444 451264

Office Manager:

Mrs A Whittle

Office Administrators:

Mrs J Horan

Miss J Little

Mrs H Thomson

Headteacher:

Mrs E Brodie

Designated Safeguard Lead/Lead Child Protection Officer:

Mrs E Brodie

Designated Teacher for looked after and previously looked-after children:

Mrs E Brodie

Deputy Head and Inclusion responsibility:

Ms A Baxter

SENDco

Miss Z Jones

Chair of the Governing Body:

Esther Gunter (contact address: C/o Warden Park Primary Academy, New England Road, Haywards Heath RH16 3JR)

Warden Park Primary Academy is part of Sussex Learning Trust. Click here for more information.

Sussex Learning Trust, Broad Street, Cuckfield, West Sussex RH17 5DP

01444 457881

01444 417024

Making and responding to complaints from parents

Most questions or complaints can be resolved through informal face-to-face, telephone, email or written contact with a class teacher. Class staff are here to help your child to fulfil their potential this year. They are committed to working in partnership and effective communication will be the key to this. Staff are here to talk to parents/carers whenever is needed – after school is best. Teachers and TAs should be the first port of call for any questions, queries or concerns.

If either the complainant feels that the complaint has not been resolved by the class teacher or the staff member feels the matter should be taken further, the relevant assistant head teacher/team leader should be contacted. The assistant head teachers/team leaders at WPPA are as follows:

Early Years (Nursery and Reception) - Miss Ayres
Key Stage One (Y1/2) - Mrs McDonald
Key Stage Two (Y3/4/5/6) - Mrs Dodd
SEN Assistant Head - Miss Jones

If either the complainant feels that the complaint has not been resolved by the assistant head/team leader or the staff member feels the matter should be taken further, the deputy headteacher will be contacted.

Ms Baxter is the deputy headteacher at WPPA.

If either the complainant feels that the complaint has not been resolved by the deputy headteacher or the staff member feels the matter should be taken further, the headteacher will be contacted.

Mrs Brodie is the head teacher at WPPA.

Complainants should expect an acknowledgement of their complaint within one working day. Within three working days they should receive information about who is dealing with the complaint. The member of staff dealing with the complaint will ensure that the complainant is reassured that the matter will be investigated, that confidentiality will be respected and it is clear what action has been agreed.

Any person expressing continued dissatisfaction will be advised of the next stage of the procedure. There is a staged approach to dealing with complaints at Sussex Learning Trust academies incorporating informal and formal stages. We wish to make every effort to deal with complaints informally at academy level in partnership with the complainant. The formal stages should only be triggered in exceptional circumstances where matters cannot be resolved informally.

Please see the school website for a copy of the Sussex Learning Trust Compliant Policy